Refund Policy
BrainyZat Digital UK Limited
This Refund Policy applies to the digital marketing services provided by BrainyZat Digital Limited and BrainyZat Digital UK Limited, collectively referred to as “BrainyZat.”
**1. Scope of Refund Policy**
1.1 This policy covers the conditions under which refunds may be issued for services provided by BrainyZat.
**2. Eligibility for Refund**
2.1 Refunds will only be considered under the following circumstances:
– Service was not delivered as agreed in the Service Agreement.
– BrainyZat fails to initiate or complete the agreed-upon services within the specified timeframe.
2.2 Refund requests must be submitted in writing to [email protected] within 15 days of the service completion date.
**3. Non-Eligibility for Refund**
3.1 Refunds will not be provided under the following circumstances:
– Changes in client requirements or objectives after the initiation of services.
– Client dissatisfaction with subjective elements of the delivered services, such as design or content.
**4. Refund Process**
4.1 Clients seeking a refund must submit a written request to [email protected], including the following information:
– Name and contact information of the client.
– Description of the issue leading to the refund request.
– Relevant documentation or evidence supporting the refund claim.
4.2 BrainyZat will review the refund request within 15 business days of receiving the complete information.
4.3 If the refund request is approved, the refund will be processed within 30 business days through the original payment method.
**5. Partial Refunds**
5.1 In some cases, BrainyZat may issue partial refunds based on the specific circumstances of the request.
**6. No Refund for Consultation Services**
6.1 Consultation services provided by BrainyZat are non-refundable.
**7. Changes to Refund Policy**
7.1 BrainyZat reserves the right to update or modify this Refund Policy at any time without prior notice. Clients are encouraged to review this policy periodically for any changes.
By engaging with BrainyZat’s services, you acknowledge that you have read, understood, and agree to this Refund Policy. If you have any questions or concerns, please contact us at [email protected].
